Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates
We currently ship within France only.

Shipping is free on all orders.

Estimated delivery time is 3–5 business days after your order has been processed, in addition to the processing time above. Delivery delays can occasionally occur.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Order Issues
If you receive your order damaged or if any items are missing, please contact us at cocoonheart.support@gmail.com within a reasonable time frame so we can resolve the issue as quickly as possible.

Questions
If you have any further questions, please contact us at cocoonheart.support@gmail.com.